Customers of UNOBank Inc. will soon be able to experience a smooth, fast, secure, and concierge-like onboarding process once its transition to a new Customer Relationship Management (CRM) system gets underway.
In a press release, the digital bank announced that it will now be utilizing BUSINESSNEXT, one of the world’s leading responsive composable banking platforms by Acidaes Solutions Pvt. Ltd., to power its customer relationship management (CRM) systems.
UNOBank Inc. has also chosen its CRMNEXT and COLLECTIONSNEXT solutions to deliver end-to-end sales automation. The 2 artificial intelligence (AI)-driven solutions are expected to offer the bank’s relationship managers with timely insights so they can quickly authorize transactions and resolve issues, if and when they arise.
“We promised our customers that we will be innovation-led. BUSINESSNEXT’s solutions will help elevate our customer’s experience with a very fast account setup, and a list of pre-approved products,” beamed Manish Bhai, CEO of UNObank Inc. “We also promised our stakeholders that we will be growth-focused. The BUSINESSNEXT solutions will deliver a holistic, intelligent view of the customer that supports and enables our relationship managers to make quick decisions to upsell, cross-sell, and lock in customers.”
UNO Digital Bank is a full-spectrum credit-led digital bank licensed under the Digital Banking License framework of the Bangko Sentral ng Pilipinas (BSP) in the Philippines. With UNO Digital Bank, Filipinos can now use one trusted app to save, borrow, transact and invest with speed and ease. One of its primary incorporators is UNOAsia Pte. Ltd., a financial technology company with headquarters in Singapore.
Sushil Tyagi, Executive Director of BUSINESSNEXT, for his part, said, “Our solutions will help eliminate the barriers that can arise between humans and digital channels. They will also enable omnichannel customer interactions from a single, unified platform. This will allow UNO Digital Bank to perform with operational excellence and deliver experiences that are personalized, relevant, and timely since they are now based on a complete understanding of customers.”
About BUSINESSNEXT
A flagship product of Acidaes Solutions Pvt. Ltd., BUSINESSNEXT is a unified microservices-based, AI-driven composable platform for the digital transformation of banking and financial enterprises. The platform empowers clients to innovate and adapt to changing business needs using smart, composable fabrics that deliver packaged business capabilities for building a responsive composable enterprise.
CRMNEXT and COLLECTIONSNEXT are both AI-driven solutions powered by BUSINESSNEXT, which now has over one million users and manages around 1 billion end-customers worldwide.
