Metrobank’s Consumer Business Sector is leading the way in the Philippine payment solutions industry with the launch of M Connect, a groundbreaking automated voice, text, and email verification service.
This new service aims to enhance customer experience by providing a more secure and convenient way to connect with Metrobank cardholders.
M Connect: Personalized payment reminders and self-service options
M Connect offers a variety of features to benefit Metrobank cardholders, including:
- Automated reminders: M Connect will reach out to customers via phone calls, text messages, and emails to remind them about important information such as card activation, upcoming payment due dates, and confirmation of future payments.
- Payment-related assistance: M Connect can also assist customers with various payment-related concerns, providing a convenient way to address any questions or issues.
- Self-service options: For added convenience, M Connect offers self-service options accessible through a link provided in the M Connect SMS and email messages. This allows customers to manage their accounts and address concerns without needing to directly contact Metrobank.
M Connect enhances security and convenience
Metrobank emphasizes the importance of keeping contact information up-to-date to ensure they can reach customers through M Connect. Customers can update their contact details by calling 88-700-700 or 88-700-711, or by sending an email to [email address removed] or [email address removed].
Upgraded MTXT service for balance inquiries
In conjunction with the launch of M Connect, Metrobank has also upgraded its MTXT service, a popular SMS-based platform for balance inquiries. The MTXT number has been updated to 225622, applicable to all networks.
Metrobank cardholders can use MTXT to conveniently check their credit card balances using their mobile phones. The service offers the following features:
- Available balance: Customers can inquire about their available credit limit by texting AVAIL followed by their 16-digit card number to 225622.
- Outstanding balance: To check the total amount due on their credit card statement, customers can text OBAL followed by their 16-digit card number to 225622.
- Statement balance: Customers can also request their statement balance by texting SBAL followed by their 16-digit card number to 225622.
MTXT enrollment and FAQs
To avail of the MTXT service, enrollment is required. Customers can enroll by calling Metrobank’s Customer Service Hotline at 88-700-700 or by sending an email to [email address removed].
Metrobank has also provided a comprehensive FAQ section to address common inquiries about MTXT:
- Enrollment: Customers can enroll in MTXT by contacting Metrobank’s Customer Service Hotline or via email.
- Available balances: MTXT allows inquiries about available credit limit, outstanding balance, and statement balance.
- SMS keywords: Specific keywords are required for each balance inquiry. Use AVAIL for available balance, OBAL for outstanding balance, and SBAL for statement balance, followed by the 16-digit card number.
- SMS charges: Regular SMS rates apply for using MTXT.
- New credit cards: No need to re-enroll for MTXT when a card is replaced. Metrobank will automatically enroll the new card number.
- Supplementary cards: Currently, only principal cardholders can enroll in MTXT.
- Updating enrolled mobile number: To update the mobile number registered for MTXT, contact Metrobank’s Customer Service Hotline or send an email.
In the end, the launch of M Connect and the upgraded MTXT service represent Metrobank’s commitment to providing its customers with a more secure, convenient, and personalized banking experience.
About Metrobank
Founded in 1962, Metrobank, has solidified its position as the Philippines’ premier universal bank. With over six decades of unwavering commitment to its customers, the bank has built a legacy of providing meaningful and accessible banking solutions to Filipinos nationwide.
Metrobank offers a comprehensive suite of financial services, catering to a diverse clientele ranging from large corporations and SMEs to high-net-worth individuals and retail customers. Its product portfolio spans across various sectors, including investment banking, thrift banking, leasing and financing, bancassurance, and credit cards.
In a testament to its unwavering dedication to excellence, Metrobank concluded 2024 with a remarkable achievement – a prestigious trifecta of awards:
- Strongest Bank in the Philippines: For an unprecedented fourth consecutive year, Metrobank was crowned the “Strongest Bank in the Philippines” by The Asian Banker at the 2024 Global Finance Awards. This recognition underscores the bank’s robust financial standing and unwavering commitment to stability and growth.
- Most Recommended Retail Bank in the Philippines: Based on the results of the Asian Banker’s Annual BankQuality Consumer Survey, which gathered feedback from over 12,000 customers across Asia, Metrobank was honored as the “Most Recommended Retail Bank in the Philippines.” This accolade reflects the bank’s unwavering focus on customer satisfaction and its ability to consistently deliver exceptional service.
- Excellence in Securities Trading and Investment: Metrobank’s Financial Markets Sector received a prestigious award from the Bureau of the Treasury, the Fund Managers’ Association of the Philippines, and esteemed regional publications Alpha Southeast Asia and The Asset. This recognition highlights the bank’s expertise in securities trading, investment, and wealth management.
By leveraging innovative technology, Metrobank is empowering its cardholders to better manage their finances and easily stay informed about their accounts.