Finance institutions in the Philippines have once again been recognized for their outstanding service, with Metrobank leading the way after being voted the “Most Recommended Retail Bank” in the Philippines by The Asian Banker (TAB).
In a press release, TAB stated that this prestigious recognition is based on the results of the Annual BankQuality™ Consumer Survey, which surveyed over 12,000 customers of finance institutions across Asia in January 2024. Metrobank’s triumph has further solidified its reputation as a trusted banking institution, delivering exceptional service to its clients.
Metrobank achieved an impressive 65% BankQuality Score, as measured by the respondents’ feedback on the bank’s reliable services, competitive loan products, and responsive customer support. Its customers, in particular, have expressed high levels of satisfaction with Metrobank’s personal loan, car loan, and home loan offerings, praising their security, ease of access, and overall dependability.
Many respondents of this survey among finance institutions also noted Metrobank’s excellent service reliability and strong presence through its extensive network of branches and ATMs across the country.
Last September, Metrobank also brought home two big awards from the 2024 Citywire Asia ASEAN Awards after being named “Best Asset Manager for the Philippines” during the prestigious Citywire Asia ASEAN Awards. Metrobank’s Investment Management Head, Cristina Gabaldon, was also included in the award’s “2024 Top 25 ASEAN Selectors,” further affirming the finance institutions’ influence in the regional investment space.
Finance institutions: Metrobank emerges as most recommended retail bank
The survey highlighted that customers value Metrobank’s “good reputation” and its ability to offer a hassle-free banking experience.
The bank’s extensive reach, combined with its ability to provide efficient and trustworthy services, has also contributed to making it the go-to retail bank for many Filipinos.
Customers also pointed to the finance institutions’ emphasis on secure financial transactions, which has instilled among its client base a strong sense of trust and loyalty.
The award for “Most Recommended Retail Bank” was presented to Metrobank at the recently concluded Finance Philippine Awards 2024. Ramon Jaime Vivencio Del Rosario, Consumer Business Sector Head of Metrobank, accepted the award on behalf of the institution.
Del Rosario stood alongside notable figures from The Asian Banker, including TAB Chairman Urs Bolt, TAB President and Managing Director Foo Boon Ping, and TAB Insights Managing Director Christian Kapfer.
The importance of customer trust
In his acceptance speech, Del Rosario expressed his gratitude, emphasizing the importance of customer trust and Metrobank’s dedication to serving its clients with excellence.
“Our clients are always at the front and center of everything we do,” explained Del Rosario.
“This recognition is a testament to that. We could not have achieved this recognition if not for the trust of our clients and the hard work of all Metrobankers to ensure that we keep our clients in good hands while delivering consistent results for our shareholders,” he further stated.
Del Rosario’s statement underscores the core values that drive Metrobank’s continued success — a commitment to placing customers at the heart of every decision, and a dedication to consistently delivering quality results.
With a solid focus on customer satisfaction, Metrobank has earned the trust of its clients, making it one of the top finance institutions in the country.
Reinforcing its position as a leader among finance institutions in PH
Metrobank’s recognition as the Most Recommended Retail Bank further reinforces its position as a leader in the financial services sector. As competition in the banking industry intensifies, Metrobank’s ability to provide reliable, secure, and client-focused services has set it apart from its peers.
This achievement is a reflection of the bank’s ongoing efforts to enhance the overall banking experience for Filipinos by offering innovative products and services that meet the diverse needs of its clientele.
The Annual BankQuality™ Consumer Survey by The Asian Banker provides valuable insights into the banking experiences of customers across Asia.
With feedback gathered from thousands of respondents, the survey sheds light on the strengths and weaknesses of banks in different markets. For Metrobank, its high BankQuality Score and customer testimonials highlight the effectiveness of its customer-centric approach and commitment to service excellence.
As Metrobank continues to deliver on its promise of providing high-quality banking services, the bank is poised to maintain its leadership in the retail banking and finance institutions sector. Its focus on building strong relationships with its customers, alongside the bank’s reliable financial products, will ensure that it remains a trusted partner for Filipinos in managing their financial needs for years to come.
About The Asian Banker Awards
The Asian Banker runs the most prestigious awards programs in the industry covering the full spectrum of topics and areas that constitute financial services.
The reason for the prestigious nature of The Asian Banker Awards is the independence, rigour, impartiality and transparency of the evaluation process. The award programs are run by a team of research managers who conduct extensive desk and field research, including many hours of interviews with short-listed candidates.
Each program is predicated by a clear methodology and transparent scorecards which are published and shared with the industry.
Awards given to individuals and governments are not funded in any way. Each program also has a distinguished Council of Advisors that provides independent validation.
In this way, The Asian Banker ensures that the awards reflect developments in the industry and identify benchmarks and best practices that are useful for the industry, moving forward. To know more about the awards, check out The Asian Banker’s Commitment to Integrity Statement.