ChinaBank announced recently the launch of CHIB GPT 2.0, a significant upgrade to its internal chatbot service designed to revolutionize employee productivity.
Building on the success of its predecessor, CHIB GPT 1.0, which saw a remarkable 12-fold increase in query volume, the new and improved chatbot leverages the power of GPT-4.0 to deliver smarter, faster, and more accurate support.
The new CHIB GPT 2.0 boasts a range of enhancements, including:
- Expanded capabilities: Addressing a wider spectrum of queries, from simple inquiries to complex workflows, the chatbot streamlines internal operations across departments.
- Enhanced data integration: By accessing a broader array of internal knowledge sources, CHIB GPT 2.0 provides employees with highly relevant and tailored information.
- Retrieval-Augmented Generation (RAG) technology: This cutting-edge feature ensures access to the most up-to-date and reliable information sources, empowering employees with accurate and timely knowledge.
- Streamlined data ingestion: Rapid integration of new content keeps information fresh and relevant, ensuring employees always have access to the latest updates.
- Advanced reporting tools: Continuous monitoring and analysis of chatbot performance provide valuable insights for ongoing improvement and optimization.
ChinaBank leveraging AI to enhance operations
“At ChinaBank, we are committed to leveraging AI to enhance our operations and empower our employees,” said Delfin Jay Sabido, Chief Innovation and Transformation Officer of CBC.
“CHIB GPT 2.0 exemplifies this commitment, demonstrating our dedication to innovation and excellence. By embracing cutting-edge technology, we can boost efficiency and streamline workflows, ultimately enabling us to better serve our valued customers,” he added.
Operating securely within the ChinaBank-only ecosystem, CHIB GPT 2.0 ensures data integrity and compliance.
The launch of this advanced chatbot marks a significant step forward for ChinaBank, enriching the employee experience and equipping the workforce with the tools they need to thrive in today’s dynamic business landscape.
Powered by a Large Language Model on a secured sandbox, CHIB GPT accesses Chinabank proprietary information. It specializes in content generation, search, summary, and analysis. It can make language related tasks like writing reports, emails, memos, articles and other content faster and easier.
Moreover, it also provides tips and suggestions for time management, workflow optimization, personal training, decision making, understanding complex topics and even overcoming writer’s block. More Chinabank exclusive data will be added into CHIB GPT’s system over time.
Enhancing employee productivity thru the use of Gen AI
ChinaBank has launched CHIB GPT, its first generative AI solution, to celebrate its 103rd anniversary in 2023. This internal tool aims to enhance employee productivity and explore the potential of Gen AI within the organization.
CHIB GPT, powered by a Large Language Model, assists employees with tasks like content creation, research, and analysis. It can generate reports, summarize documents, and even offer tips for time management and decision-making.
Part of the roll-out plan is to intensify employees’ awareness and appreciation of CHIB GPT, including launching a webinar series with subject matter experts, roadshows, and focus group discussions.
With all conversations kept internal and confidential, Chinabankers are encouraged to utilize CHIB GPT with the ethical guidelines for use of Gen AI in place. These guidelines are aligned with Chinabank’s security, privacy, compliance, and ethical standards, and were made to ensure the bank’s readiness for adopting more Gen AI-based technologies.
“CHIB GPT for employees is just the beginning,” said President and CEO Romeo D. Uyan Jr. “We plan to leverage Gen AI across the bank to improve customer experience and drive business growth.”
The bank has implemented robust security and ethical guidelines to ensure responsible AI usage. Employee training programs, including webinars and workshops, will be conducted to maximize the benefits of this innovative technology.
As the bank continues to expand its services and optimize its resources, it is well-positioned to support the evolving financial needs of its customers and stakeholders in the competitive Philippine banking landscape. In November last year, the bank announced that it has recorded its highest-ever net income in 2024, achieving a P18.4 billion profit on the back of robust growth in its core businesses