Metropolitan Bank & Trust Co. (Metrobank) was recognized with a Gold Stevies at the recently held 2024 International Business Awards for its ‘Grow With Metrobank’ campaign, which tell the stories of growth from customers’ and Metrobankers’ perspective.
The campaign had two parts: first is a customer story video, which is based on how the bank has helped clients in their journeys to success as told from customers’ point of view. It was complemented by a series of culture videos, which showcased the customer-first mindset among Metrobankers, underscoring the importance of delivering the Bank’s promised services to clients.
An exclusive win for Metrobank
The ‘Grow with Metrobank’ campaign videos are the only Gold awardee and Philippine company recognized under the Video for Financial Services-Banking category. Winners in the video categories are those who qualified to have produced excellent videos for work-or business-related purposes.
“In an industry where oftentimes it is quite difficult to translate services into tangible benefits, the proponent has successfully overcome this hurdle with these bite-sized, relatable and easy-to-understand videos told from the lens of the customer, including employees who are the bank’s internal customers. What resonated the most in this nomination was the ‘culture of care’ within the organization, and this is evident in their 360-degree approach by getting real-time, candid feedback from frontline associates and leaders of their bank branch,” according to a Stevie Award judge.
“Overall, these videos have not only strengthened the bank’s brand image, but also fostered a sense of unity and purpose among its employees, further reinforcing Metrobank’s position as a trusted and reliable bank,” another judge said.
Real-life inspiration
“These videos, which are inspired by the success stories of our clients, show how we have enabled them throughout the years as their trusted financial partner. It also reflects the our ‘why.’ Why we come to work every morning, how we create impact in our clients’ lives, and the positive ripple effect of our customers’ growth on communities and our country. We are honored to be recognized by a prestigious award-giving body like the Stevies as it affirms our dedication to always put customers first in everything that we do,” said Chief Marketing Officer Digs Dimagiba.
The annual International Business Awards program honors individuals and organizations of all types and sizes for their outstanding performance in the workplace worldwide. This year’s winners were selected from more than 3,600 nominations from various organizations and different industries in 62 nations and territories.